Shipping and Delivery Policy

Shipping and Delivery Policy

Effective Date: 1-11-2024

At Buraaq Automotive, we strive to ensure a smooth and efficient delivery experience. This Shipping and Delivery Policy outlines the terms for shipping, delivery timelines, and related guidelines for your orders.

1. Shipping Locations

  • We deliver products across India.
  • Some locations may not be serviceable due to logistical constraints. If your address is not serviceable, we will notify you during checkout or after order placement.

2. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout based on your location and the product’s weight and size.
  • Free shipping may be offered for orders exceeding a certain value, as part of promotions or offers.

3. Delivery Timelines

  • Estimated delivery times are 7 working days for standard delivery and 2 to 5 business days for express delivery.
  • Delivery timelines may vary based on:
    • Product availability
    • Shipping destination
    • Unforeseen circumstances such as weather, strikes, or holidays

We will provide tracking information for your order to keep you updated on its status.

4. Order Processing

  • Orders are processed and dispatched within 1 to 2 business days after successful payment.
  • Orders placed on weekends or public holidays will be processed on the next working day.

5. Delivery Partners

We collaborate with trusted third-party courier services to ensure reliable and timely delivery.

6. Address Accuracy

  • Customers are responsible for providing accurate and complete delivery addresses.
  • If a delivery fails due to incorrect or incomplete address details, additional shipping charges may apply for re-delivery.

7. Missed Deliveries

  • In case of missed deliveries, our delivery partner will attempt re-delivery as per their policies.
  • If the order cannot be delivered after multiple attempts, it will be returned to us, and we will contact you for further instructions.

8. Damaged or Lost Shipments

  • If your shipment is damaged during transit or lost, please notify us within 24 hours of receiving the order or the expected delivery date.
  • We will initiate an investigation with the courier and provide a resolution, which may include a replacement or refund.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Buraaq Automotive
Email: buraaqautomotive@gmail.com
Phone: +91 9008232442